5 Successful Startups share their secrets for Success

Have you ever wondered what the secret is behind some of today’s most successful businesses? How did companies like State Farm and Amazon grow from small startups with a simple idea to become the powerhouses they are today? Two words: Customer service. For entrepreneurs that are acting as the CEO, CTO, COO and C-Everything else for their startups, setting up an actual process for managing customer service requests isn’t always a priority. But it should be. Because companies that prioritize the customer experience generate 60% higher profits than their competitors (Gartner Group, “Leading on the Edge of Chaos”).

Full story at http://www.forbes.com/sites/salesforce/2014/09/16/startups-share-secrets… This post originally appeared on the Salesforce.com Desk blog. Posted by Hana Mandapat

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