Have you ever wondered what the secret is behind some of today’s most successful businesses? How did companies like State Farm and Amazon grow from small startups with a simple idea to become the powerhouses they are today? Two words: Customer service.For entrepreneurs that are acting as the CEO, CTO, COO and C-Everything else for their startups, setting up an actual process for managing customer service requests isn’t always a priority. But it should be.Because companies that prioritize the customer experience generate 60% higher profits than their competitors (Gartner Group, “Leading on the Edge of Chaos”). Full story at http://www.forbes.com/sites/salesforce/2014/09/16/startups-share-secrets... This post originally appeared on Salesforce.com Desk blog. Posted by Hana Mandapat

 

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