Engagement model

Service-On-Demand for Salesforce.com

Service On-Demand for Salesforce.com is a "flexible" package designed to provide you with support for Salesforce.com administration, configuration and data services and help with process or data related "How-To" questions. It eliminates need for full-time administrator or "IT" resources on your employee staff.

The package includes a pre-determined number of hours that can be used towards the following areas of coverage related to your Salesforce.com implementation:

• Administration
  • User Maintenance
  • Security Controls
  • Communication Templates
  • Responding to system alerts
  • Mobile administration
  • Offline Briefcase Configurations
  • Email connectivity
  • Maintaining any Google Apps
  • List of values
  
  
• Configuration
  • Reports and Dashboards within Salesforce.com
  • Tab Names and Labels
  • Home Page Layout
  • Custom Links
  • Record Types, Fields, Custom Objects, Tabs
  • Workflows
  • Maintain existing S-Controls
  • Maintain existing Visualforce.com Components & Pages
  • Maintain existing Email Services
  
  
• Data Services
  • Data import and export
  • Mass Transfer Records
  • Mass Delete Records
  • Mass Transfer Approval Requests
  • Mass Update Addresses
  • Monitor Storage Usage
  • Data Stewardship if Data Quality is enabled
  
  
• How-To Questions
  • Usage, Navigation or Salesforce.com Process related Vanilla Functionality – Accounts, Contacts, Campaigns, Leads, Opportunities, Documents, Forecasts, Contracts, Cases, Solutions, Products, Currency, Ideas, Content Management.

How-To Questions

• Salesforce.com expertise an email or a phone call away
• Covers all aspects of your Salesforce.com implementation with few exclusions
• Commitment to Quality and Customer Success
• Annual Package renewed yearly. 50% unused hours "rollover" to next year with renewal
• Configuration assistance warranted for 3 weeks
• Package can be customized to better fit your needs