Application Support

  • First-line support for system failures, with hours of support and on-site/telephone assistance
  • Development and implementation of modifications required to resolve operational or functional defects

User Support

  • Responses to user queries on system functionality, on feasibility or implication of enhancements, or operational procedures.
  • User training

Development Support

  • Coordination, systems consulting, and development as needed to support implementation of new business units or business functions
  • Development and implementation of modifications to improve efficiency of users, system or maintenance time
  • Assistance in running the system for routine processes
  • Development of modifications mandated by laws, tax, or other regulatory changes
  • Development of proposals, cost estimates, and project plans for functional, technical or operational changes